9/25/2023 0 Comments Southwest airlines hawaii dateVenetia Robinson of Oakland arrived at LAX shortly before 9 a.m. “My outlook for Southwest has been good, but they really need to get their act together.” “This was my first experience where we were delayed like this,” Brooks said after arriving in Los Angeles for the holiday weekend. flight from Austin after a week’s worth of cancellations by the airline flooded the news. “But aside from the delay, it was a smooth experience.”Ī routine Southwest flier, Arianna Brooks was dreading the same 5 a.m. We didn’t know what to expect,” Pineda said. “We kept seeing all the flights getting canceled. Passengers on Pineda’s flight had to change planes and didn’t leave until after 7 a.m., she said, adding to concerns that the flight might not make it to L.A. Southwest flight from Austin-Bergstrom International Airport was delayed because of mechanical issues - one of the 55 flights across all airlines to arrive late to LAX on Friday, per FlightAware. Departure and arrival boards showed that flights were on time, with a few exceptions.Īcross the nation Friday, Southwest reported about 300 delayed flights, or 7% of its operations, according to FlightAware.Ĭlaudia Pineda’s 5 a.m. The Southwest Airlines terminal at Los Angeles International Airport appeared to be operating normally Friday morning, with dozens of people waiting to check in for flights and a steady stream of travelers moving about the airport. 22 through Thursday, the airline canceled more than 15,000 flights, according to FlightAware. The carrier is promising to honor “reasonable requests for reimbursement for meals, hotel and alternate transportation” on a case-by-case basis for problems experienced from Dec. The airline set up a webpage for customers to submit refund and reimbursement requests for meals, hotels and alternate transportation and to connect with baggage. “That will all be part of what we’re covering here as we reimburse our customers and make good on this issue.” “Southwest Airlines will be looking at and taking care of things like rental cars, hotel rooms, meals, booking customers on other airlines ,” the airline said in a statement Friday. Though service appeared to be restored Friday morning, the airline is still staring down serious challenges, including repairing its reputation and dealing with the thousands of passengers who experienced holiday travel disruptions and took on additional costs for alternate travel or are still searching for their luggage.
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